We were at Tropicana City Mall recently for a meeting with an old friend. It was a great catch up and exchanging news.
Not soon after the meeting, we decided to stop by at a petstore located near the escalators as I saw several rabbits in a rabbit pen placed outside of the shop when we came in.
There were several cages and a rabbit pen placed in between those cages. I was aghast to see the condition of the rabbits. They were sick and with ears badly infected with mange. Poor rabbits! To think that it is a very high traffic area and parents with kids tend to stop by and pet the animals there. What an irresponsible attitude of the store to allow this happen.
I said to George that we need to speak to the store people, which we did. Went in and was met by this blur-case dude who seemed not to understand what was the issue. This Mat Saleh guy and a Malay lady who kept on talking about “rabbit with mange” must have been an annoyance to him.
George called him out from behind the counter and showed him what we meant. He seemed like a blur-case still and kept on insisting that he was not responsible for the inefficiency of his headquarters. When asked whether didn’t he care or feel bothered by the sufferings of the rabbits? He just stared at the rabbits and muttered something under his breath.
I was royally pissed off.
Just what kind of an outfit is this that hires irresponsible, someone who does not have a single shred of passion towards animals and on top of that, cant even speak?
I took pictures of the poor rabbits, mange and all, and promptly emailed it to their customer service department.
I received their response the next day from one of the staff. I have no idea who this person was but she promised me that “they will take immediate action”. She also said that they “appreciate my feedback, will do improvement at team member training and pets quality management to enhance quality of service.”
No where in the response where she addressed about the health of the rabbits.
A few days later we stopped by again at the store. True enough the rabbits were gone. Blur-case dude was still there. Told us that someone from HQ took away the rabbits a few days before.
But you know what?
The dirty rabbit pen was still there. Right in front of the store for all to see, to touch and to spread germs and virus.
Yeah, after all sharing is caring? Another email is on its way to Petsmore….sigh…