The Service Industry

Basic requirement to work in the service industry (according to the Service Book of Hanie): You must enjoy interacting with people. No point working in the service industry if most of the time you prefer to interact with your mobile phones, or feeling defiant each time someone comes to your counter to ask for something. … Continue reading The Service Industry

Hospitality Schmotality Not! Hospitality 101: How Not To Earn Your Tips

I left the manpower outsourcing industry close to 3 years back. Thats what happened when you have a major life shifting event. A real bummer really but life must move on. One of the core businesses we did (and we did extremely well) was total outsourcing to the hospitality, service and leisure indutries. 60% of … Continue reading Hospitality Schmotality Not! Hospitality 101: How Not To Earn Your Tips