Ramadhan

Ramadan-KareemPix credit to islaminitalia.com

The Ramadhan this year has been a quiet affair for the family. It passed by ever so quickly and we are just about a couple of weeks to go before the Eid. So far we managed to squeeze two family breakfast together with The Daughter and The SIL. She is huge now and is in her trimester.

Been a while since I blogged. The ideas are floating, just no energy and motivation to start typing. And so many things have happened in between….

HRB

Subway Malaysia

I was pondering what kind of title should I put for this blog? So many came to mind. But, I can tell you this. I was one disappointed customer of Subway Bandar Seri Damansara today. And, they just lost a customer.

subway

George and I were in Bandar Seri Damansara today and decided to pop in at the Subway Ativo Plaza. We have been there several times before. Whenever we stop at Subway, I dont usually deviate from my usual order – either tuna, tuna or tuna sandwich.

Ok, some deviation might be tuna wrap. Or, Italian meat balls. Sometimes the steak and cheese. Sometimes…but often goes back to tuna as I love my fish. I LOVE the Macadamia white chocolate cookies too.

My Story Today

I wanted the steak and cheese wrap. The guy behind the counter did the usual stuff – heated up the wrap, steak and cheese. I wanted my favourite onion sauce and some vegetable.

The minute I sunk my teeth into my wrap, I was so surprised it did not taste anything that resembles any kind of meat. Tasteless and rubbery. Did I say TASTELESS? I give some of the meat to George. And I told the counter staff that I did not like the wrap and that the meat was tasteless. I could not bring myself to eat it.

This was a personal insult!

If this were a conversation about a rubber and cheese wrap with my husband, the conversation will be like this, “Dear, have some of my rubber and cheese wrap. Guess what? It does indeed tastes like rubber and cheese! Totally tasteless! It is how it should be!” Well done boys and girls.

But noooo…we are not talking about rubber and cheese wrap here. It should be steak and cheese wrap!!

The Service Recovery That Wasn’t

Instead of doing what a proud establishment should do, the staff behind the counter tried to explain to me that they have nothing to do with the meat. That it came from wherever twilight zone they came from. They didnt touch the meat. Nope! Nope! Not their fault!

One of staff, donned a foodservice glove and had a taste of the meat. Then, she looked at me. She said, “Akak (sister), you are right! It is tasteless!” So instead of doing a service recovery, she smiled at me…and so was the rest of the crew.

I was errr….too speechless…I asked for the Manager. At the same time, a young gentleman who looked like a senior came out to the floor and asked me what was wrong.

Wow! I thought…a silver lining of hope! I thought! They actually wanted to do service recovery! I thought…

He asked me whether I wanted to change to another wrap. By that time, my mood to eat was totally hopeless. I was crushed and insulted to no end. To those who knew me, food is a serious business to me. George was trying to coax me to eat something (since no real heavy food since breakfast). Ok, I said, I will have the tuna wrap instead.

Guess what young dude said to me? “Ok, we will give you a tuna wrap but you have the pay some additional Ringgit”. What a half-assed service recovery was that? For the trauma I had to go through eating tasteless food, I was expecting they would:

  • reimburse my wrap, or
  • offer a replacement at no cost

By that time, my heart was totally shattered, mood was as heavy as a 5-tonne concrete and..I wanted to cry. I was hungry, angry and frustrated at the lack of empathy by the crew.

I walked out.

How could someone bungled at their own food? How could you be working at a place and not know how it should taste? How could an establishment not empowered the crew enough to serve the customers properly? How could you not train your crew for service recovery? How could you not train your crew the meaning of taking pride in their work? How could you not take pride in your work? How could you only listen to customer’s complaint but with the intention of only to respond and not to understand?

How could you?

How could you?

How could you?

So, to those in Subway Malaysia who is responsible for training the crew, you may want to look at this aspect. Haul up the entire crew before they do more damage to your reputation by having a blogger like me writing about it

Cats Of Medina And Mecca

I could not find kibbles in Medina and Mecca. I could not believe it. Something so simple and yet…wow! We encountered many stray cats as we traveled from Jeddah/Medina/Mecca. From the stray cats at the airport to skinny ones at the rest stops along the road to Medina and beautiful ones in Mecca. They tend to be unfriendly towards humans but was very pleased to meet a few new “friends” along the way. Those cats that we met on a daily basis while in Mecca were quite friendly towards me. Several would try to climb on my hijab and allowed themselves to be patted and held up. They get to eat rice with fried fish or chicken.

I actually wrote to a rescue group which is based in Jeddah. I also realized that animal rescue is not a big thing in Saudi as I had difficulties in contacting a few other groups for advise especially on getting cat food. Or could it be a language barrier? I have no idea. But those who are travelling for hajj or umrah, and you are a feeder yourself, please bring along kibbles with you as I can tell you this – you cannot find kibbles in the shops at both places. Even if you ask them about cat food? They will laugh at you…soooo……..;-(

IMG_20151225_040042.jpgA tom cat with his pretty girl friend in the surau of Jeddah hajj/umrah terminal airport.

IMG_20151225_064531.jpgTwo cats we saw (among many…) at one of the rest stops from Jeddah to Medina. The night was cold. Maybe about 15C. These cats were outside looking for food. I felt bad as I did not have anything to give them.

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In Mecca. Cats we met nearby our hotel.

See the black boy at the left side? He is blind on one eye.

We met these two regularly as they were always near our hotel. The one on the right has beautiful Bengal-like spots.

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Handsome Tom

Each time we walk to Masjidil Al Haram, we would bump onto this handsome fella. One of my favourites as he was very friendly. He has many other friends outside of the mosque. Not sure how they survive…

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One of the nights on the way back from our second umrah, we went out to feed the cats. Plenty of hungry cats….big and small.

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As I was preparing for Maghrib prayers at the outer court of Fatima Az-Zahra (The Floating Mosque in Jeddah), I saw a black cat at the upper wall of the mosque.